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I couldn’t resist taking my most topical theme of the whole month and writing about it today! Yes, I am really proud and excited to announce that our monthly E-zine Launches today, and to celebrate I wanted to share with you, the reasons I think it’s imperative to go the extra mile.
Going the extra mile, is a brilliant ambition, not only at work, but in life too. When I was thinking about the title of the E-zine, some brilliant friends in my LinkedIn Group suggested MILE, and various other great titles. Very soon MILE turned into “The Extra MILE”, and it was perfect, because the title resonates so much with what I believe makes life worth living for all of us. To be honest, for many years I aimed to go the extra mile in terms of customer service, and was extremely successful. Setting a vision and outcomes in a working environment, it was pretty easy to set stretching and challenging objectives, not only to meet customer expectations, but to exceed them. As I matured as a leader I began to realise that the jewels in my crown were my team and without them I simply wasn’t able to achieve what I wanted. I also realised that I needed to go the extra mile for them also, and sometimes unfortunately the ways I wanted to reward and motivate them weren’t always in my power. But what I could do was encourage, engage and give them as much as I could to help them do their job really well. I would like to put my hands up and say I have always gone the extra mile for my family, both my children and my siblings. It hasn’t always been the case though. Don’t get me wrong, we are a tight knit family and care about each other a lot. I tend to go the extra mile on birthdays, Christmases and holidays. Family occasions feature highly. But do I go the extra mile all of the time? Probably not, but I am working on it. (Don’t we so often take our nearest and most loved people for granted?) In my business I am determined to go the extra mile for my connections, customers and clients, and sometimes it can be a challenge to find out what will make people feel that they have received a brilliant service. Years ago, one of my stock answers would be to of course “Ask them”. That’s a good tactic, although we can get stuck in asking the wrong questions. So for example asking what people want as an outcome is good: Better than trying to tell them what they need for sure. The really effective question though is along the lines of “What would make you believe that you had received the best and most excellent service from my company?” Short of asking people, the next strategy is to observe. Try different things and see what delights people. Gauge reaction and be innovative. Just seeing how people respond is valuable information! I believe adopting the philosophy of going the extra mile is a great way of living, and there are for me five main reasons why everyone should consider living their lives by going the extra mile. Going the Extra Mile:
So go on. I am inviting you to email me and let me know. As a reader of my tweets, articles, blog and E-zine, what can I do for you that would make you believe that you had received the best and most excellent service from me? Please do email me at . And let me know! Today we are launching our Brand New Monthly E-zine: The Extra MILE! The first edition is available now! To read, simply visit Why not sign up to get your free copy direct to your mail box and when we send you your first issue, we will also send you a copy of our free E-book “Don’t Just Smile – LAUGH” – The 5 Steps to Guarantee You a Happier Life! |
5 Reasons to Go The Extra Mile and Live Your Best Life
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Christina,
Going the Extra Mile is something you did which changed you. Your heightened energy affected all those around you. By giving more of you and therefore giving to you, you felt better. While it is a service to others, it is ultimately a service to yourself. When we change ourselves for the better, we ultimately change the world around us. I love what you are doing.
Sherry. Thank you and more importantly, thank you for being part of it. Your contribution and involvement is very much appreciated. Thanks for commenting, and I hope you have a lovely day!
I love this post and I think it’s very useful. There are several parts that touch me: ”Try different things and see what delights people. Gauge reaction and be innovative.” And very good to take care about people you deal with. Congratulation Christina! I’ll continue to check your blog from time to time.
Hi Marc Thank you so much for your kind words. Very much appreciated, and very glad you enjoyed the post. I do hope you check back now and then! Have a great week! Christina
I am always studying How to hone my social skills in order to be able to communicate with people and understand their ideas and visions. It is important to knows how to connect with people. This is a great article and has great insight into going the extra mile. ;)
Crystal, thanks so much for commenting, and I think connecting with people is one of the most important skills to learn. Thanks for your kind comments, much appreciated
Christina
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