The challenge about Negativity in the team
As a result of an internal transfer, a client recently took over a new team. But he quickly realised that some of its members had a negative and unhelpful attitude.
This negativity manifested itself in a small clique complaining about customer expectations, some of their working conditions and the amount of work that they had to do (for which they believed that they got little thanks).
Although my client knew that he couldn’t let the situation continue, he felt that he didn’t have much of a lever with which to tackle it because, not only was the work being done, but fellow colleagues seemed to have a fairly neutral stance towards the others’ negativity. It seemed to have become the cultural norm.
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