Working remotely makes it more difficult to tackle problems, especially when it’s an attitude problem
The challenge
An HR client recently asked me for advice about how to tackle a situation that may become more commonplace as managing staff remotely increasingly becomes the norm.
A manager raised concerns about a team member who worked some 75 miles away in a satellite office. Until recently, the office had been manned by a junior manager who had left and, because of financial constraints, had not been replaced.
Although the team member was meeting her targets and getting results, the problem was her attitude to customers and other team members. A colleague had apparently ended up in tears and a customer had reportedly made a verbal complaint about her and said that they were taking their business elsewhere.
This Post First Appeared on HR Zone to read more Click Here
